InfiVoiceFeaturesPricingBlog

Yoga and Pilates studio phone script template (copy and paste)

InfiVoice ยท 2026-11-14

A studio phone rings while the teacher is mid-class and the front desk is empty. The caller wants to know which class suits a beginner, whether there is a spot tonight or how an intro offer works, and most will not leave a voicemail. A written script keeps the tone calm and welcoming and captures what you need to get them on a mat. Copy the one below, change the bracketed parts, and use it with a person or an AI voice agent.

Before you copy it

Decide a few things first. Your hours, your class types and levels, your schedule and how booking works, what a first visit or intro offer includes, private session options, your late arrival and cancellation rules, and who answers questions the front desk cannot.

Keep one rule at the top. Quote prices only from your own price list, and do not give medical or injury advice. For health questions, say who will follow up.

1. Greeting

> "Thank you for calling [Studio Name], this is [Name]. How can I help you?"

After hours, say so and stay useful.

> "Thank you for calling [Studio Name]. We are closed right now and open again [Day] at [Time]. Tell me what you need and I will make sure someone gets back to you."

2. Understand what they want

> "Are you new to the studio, or have you practiced with us before?"

> "Are you looking for yoga, Pilates, or a private session?"

> "Is there something you would like from your practice, like flexibility, strength or just a calmer evening?"

Write down the caller's own words, since people describe the same need in different ways.

3. Qualify a new student

> "Have you practiced before, or is this your first time?"

> "Which days and times would suit you best?"

> "Is there anything your teacher should know before class, such as a past injury or pregnancy?"

Only route by what your studio actually offers. If something is not available, say so kindly.

> "We do not offer that one here. I would rather tell you now than waste your time."

For anything that sounds like a medical question, do not advise.

> "That is a good question for our teachers. I will have [Name] get back to you today."

4. Price and pass questions

> "Our [intro offer or pass] is [price from your list] and includes [what it includes from your list]. There is also [other option] at [price]."

Never invent a price, a fee or a promotion. If it is not on your list, say who will confirm.

> "I do not want to guess on that one. I will have [Name] confirm it for you."

5. Book a class

> "I can book you into the [Class Name] on [Day] at [Time]. Does that work?"

> "Can I have your name and the best number to reach you?"

> "Arrive about [number] minutes early so you can settle in. Bring [what to bring from your list]."

Repeat the class, the day, the time and the callback number.

6. Private sessions

> "I can set up a private session. Do you have a teacher in mind, or would you like us to suggest one?"

> "Which days work for you? I will pass this to [Name] and they will confirm a time by [Day]."

Only promise what your teachers' schedules allow, and offer a callback for anything custom.

7. Cancel or reschedule

> "I can help with that. What name is the booking under?"

> "Our policy is [your cancellation policy in plain words]. I will move you to [Day, Time] if that suits you."

State your late arrival and cancellation policy in your own words and follow it. Do not promise exceptions.

8. Goodbye

> "Thank you, [Name]. You are booked for [class] on [Day, Time]. If anything changes, call us at [number]. See you soon."

Run this script as an AI voice agent with InfiVoice

You can turn this script into a voice agent that answers while teachers are in class and after closing.

Start with the call flow. Paste the greeting, then add the questions in order: new or returning, yoga or Pilates, day and time, name and phone number. Set private sessions and health questions as a branch that sends a message to the studio and promises a callback.

Then add a knowledge base with your hours, location, class types and levels, schedule, price list and cancellation policy. InfiVoice answers from that content instead of guessing. Connect your calendar so classes and private sessions land in the right slot.

Finally, test by calling it. Try a beginner asking which class to take, one booking a class, a regular asking to cancel and someone asking about pregnancy. Fix the flow, then go live.

InfiVoice bills in credits and one credit equals 60 seconds of call time. The Free plan includes 100 credits, enough to build and test the script. Pro costs $79 per month with 250 credits.

Frequently asked questions

What should a studio ask when someone calls about classes?

Whether they are new or returning, whether they want yoga, Pilates or a private session, the day and time that suits them, and their name and phone number. Then confirm the booking out loud.

How should the front desk handle injury or pregnancy questions?

Do not give medical advice on the phone. Note the question and promise a callback from a teacher or someone qualified on your team.

Can an AI voice agent handle a studio call?

It can ask the questions above, answer from your schedule and policies, and book a class on your calendar. Decide in advance who handles private sessions and health questions.

Can I try this without paying?

Yes. The Free plan includes 100 credits.

Related

Start free