AI voice agent for taking phone orders: every order reaches your system complete
An AI voice agent takes the orders that come in by phone, confirms each item and quantity with the caller, and sends the full order to your system. InfiVoice runs 24/7 in more than 30 languages, with a free plan that includes 100 credits.
Why phone orders get lost
When your team is at the counter, in the kitchen or out on a job, the phone rings and nobody can pick up. A customer who wanted a simple order often hangs up and calls the next business on their list. Every unanswered call is an order that never comes in.
What the agent does when it takes an order
1. It greets callers with your business name and asks what they would like to order.
2. It checks your menu or catalog, loaded into the knowledge base, so it quotes real prices and availability.
3. It repeats each item and quantity back to confirm before ending the call.
4. It collects the caller's name, phone number, and pickup time or delivery address.
5. It sends the order to your system by webhook, or logs it in Google Sheets so your team can prepare it.
You decide in the visual flow builder which items the agent can take, how it handles large orders, and when it transfers the call to a person.
What changes for your team
Your staff stops stepping away from preparation to answer the phone. They receive orders already written down, with confirmed items and contact details, and can review any call transcript if something looks wrong.
How to set it up
Load your menu or catalog into the knowledge base, set the ordering rules and pickup or delivery times, and connect the webhook or sheet where you want orders to land. Then run test calls with real requests, including changes and sold-out items, and adjust what the agent says before you activate the number.
If you run a restaurant and also take reservations, read how the AI voice agent works for restaurants.
How much it costs
InfiVoice has a Free plan with 100 credits and a Pro plan at $79 per month with 250 credits. One credit equals 60 seconds of call time, so you can test with real orders before paying. Full pricing is on the pricing page.
Frequently asked questions
Can the agent make a mistake on an order?
That is why it confirms each item and quantity before ending the call. You can review the transcript of any order.
Can it send the order to my system?
Yes, by webhook or to Google Sheets. You define which data is sent in the flow.
What happens if someone asks for something that is not on the menu?
The agent says so and, depending on your setup, offers alternatives or transfers the call to a person.
What languages does it take orders in?
InfiVoice supports more than 30 languages, so the agent answers in the caller's language.