Can an AI voice agent handle several calls at the same time?
Yes, within your plan limits. On the SIP connection, InfiVoice Pro allows up to 25 concurrent calls, so one caller does not have to wait for another to hang up.
Why this matters
A person at a front desk can only talk to one caller at a time. When the phone rings twice at once, the second caller waits or goes to voicemail. A voice agent is software, so several conversations can run in parallel up to the limit your plan sets.
What the plans set
The plan data published by InfiVoice lists a limit on concurrent SIP calls. Pro includes SIP and allows up to 25 concurrent SIP calls. The Free plan does not include SIP, so it is built for testing your agent rather than for handling a busy line. If you need to know the limit for a different way of connecting calls, check the pricing page or ask the team before you plan around a number.
How to plan your capacity
Look at your busiest hour, for example the hour after a promotion or the first hour of the morning. Count how many calls usually arrive at the same time. If the answer is well under 25, a single Pro account is a reasonable fit for the SIP side. Then test it. Place a few calls to your agent at once and listen to how it behaves before you route real traffic to it.
Pair it with after hours coverage
Parallel calls help most when many people call together, and after hours is the other moment when nobody picks up. Read how an AI voice agent handles after hours calls, and see how appointment booking by phone works with the same agent.
What it costs
Free includes 100 credits and Pro costs $79 per month with 250 credits. One credit equals 60 seconds of call time, so parallel calls each use their own minutes. The pricing page lists every limit.
Frequently asked questions
Can an AI voice agent take two calls at once?
Yes. A voice agent can run several conversations in parallel, up to the limit of your plan.
How many concurrent calls does InfiVoice Pro allow?
Pro allows up to 25 concurrent SIP calls.
Does the Free plan include SIP calling?
No. The Free plan does not include SIP, and it is meant for trying the platform.
Do parallel calls use more credits?
Yes. 1 credit equals 60 seconds, and each call uses its own minutes.
How much does it cost?
Free includes 100 credits. Pro costs $79 per month with 250 credits.