Does an AI voice agent record and transcribe calls?
Yes. InfiVoice includes call recording and transcription on both the Free and Pro plans, so you can go back and see what each caller asked and how the agent answered. Free includes 100 credits and Pro costs $79 per month with 250 credits.
What you get after each call
Every plan includes call recording and a transcription of the conversation, plus basic analytics. Pro adds advanced analytics. Together they let you listen to a call, read what was said and spot answers that need improvement.
Why it helps
Transcripts show the questions callers really ask, which is the fastest way to find gaps in your agent's knowledge. If the agent missed something, you update its instructions or knowledge base and test again with a call to your own number. Our guide on how to review AI voice agent call transcripts gives a simple weekly routine.
Check the rules where you operate
Rules about recording calls and telling callers about it vary by country and by state. This is not legal advice, so check the requirements that apply to your business and your callers before you go live, and mention the recording in your agent's greeting if your rules ask for it.
What it costs
Free includes 100 credits and Pro costs $79 per month with 250 credits. One credit equals 60 seconds of call time, so you can run test calls and listen to the recordings before paying.
Next steps
Create an agent, call it from your own phone and open the recording and transcript afterwards. The pricing page lists plan limits and the features page shows what each plan includes.
Frequently asked questions
Does InfiVoice record calls?
Yes. Call recording is included on the Free and Pro plans.
Are calls transcribed?
Yes. Transcription is included on Free and Pro, and Pro adds advanced analytics.
Do I have to tell callers I am recording?
Rules vary by country and state. Check the requirements that apply to you, and add a notice to the agent's greeting if they ask for one.
How much does it cost?
Free includes 100 credits. Pro costs $79 per month with 250 credits, and 1 credit equals 60 seconds of call time.