How to review AI voice agent call transcripts
Reading real conversations is the fastest way to improve an AI voice agent. A short weekly review shows you what callers ask and where the agent can do better.
Step 1. Start with a small sample
Open a handful of recent calls instead of all of them. Include a few short calls, a few long ones and any that ended with a transfer.
Step 2. Look for repeated questions
If callers keep asking the same thing, add it to the knowledge base. Our knowledge base guide explains how.
Step 3. Mark weak answers
Note where the agent hesitated, repeated itself or gave an answer that was too long. Fix those in the instructions.
Step 4. Check the handoffs
Read calls that moved to a person and confirm the transfer happened for the right reason. Our handoff guide covers the setup.
Step 5. Make one change at a time
Edit, then call the agent to test the fix. Our testing guide lists what to check.
Step 6. Repeat every week
A regular review keeps answers fresh as your business changes.
What it costs
InfiVoice bills in credits, and one credit equals 60 seconds of call time. The Free plan includes 100 credits. Pro costs $79 per month with 250 credits.
Frequently asked questions
How many calls should I review?
Start with a small sample each week and read more when you change the agent.
What should I look for first?
Repeated questions, unclear answers and calls that ended in a transfer.
Do I need to review every call?
No. A regular sample is enough to find the main improvements.
Related
- /blog/how-to-prepare-a-knowledge-base-for-an-ai-voice-agent
- /blog/how-to-hand-off-ai-voice-agent-calls-to-a-human
- /blog/how-to-test-an-ai-voice-agent-before-going-live
- /blog/how-to-measure-ai-voice-agent-performance
- /pricing