IVR: what it is and how an AI voice agent handles it
An IVR (interactive voice response) is the automated menu that says "press 1 for sales, press 2 for support." An AI voice agent does the same job, but it understands what the caller says and responds without making them press any keys.
What an IVR is
An IVR is a tree of recorded options that routes each call based on a keypress or a recognized word. It distributes calls well, but every new option needs a new recording, and every change means rebuilding the menu.
How an AI voice agent handles it
Instead of a fixed tree, the agent has a conversation. The caller explains what they need, and the agent:
1. Greets the caller and understands the intent in natural language.
2. Answers with your information through a knowledge base (RAG).
3. Books, qualifies or transfers the call based on the flow you designed.
In InfiVoice you design that flow in a visual builder. Changing an answer means editing one block, not re-recording a menu.
Traditional IVR vs. AI voice agent
- Traditional IVR: fixed options, keypresses and recordings.
- AI voice agent: open conversation, answers from your information, and speaks 30+ languages.
Signs your IVR is costing you calls
- Callers hang up before they reach a person.
- People keep pressing "0" to get out of the menu.
- Nobody answers after hours, and calls end in voicemail.
For real examples, read how AI voice agents work or the AI voice agent for clinics page.
How to get started with InfiVoice
Create an agent, load your business information, design the flow and assign a local number. You can see the features on features and the plans on pricing.
Pricing
The Free plan includes 100 credits. The Pro plan costs $79 per month with 250 credits. One credit equals 60 seconds of call time.
Frequently asked questions
Can an AI voice agent fully replace my IVR?
It can handle inbound calls with natural conversation. Review the flow before you turn it on, especially the cases that must go to a person.
Which languages does it support?
InfiVoice supports more than 30 languages, so the agent answers in the caller's language.
How much does it cost to try?
The Free plan includes 100 credits, which equal 100 minutes of call time.