How an AI voice agent works: from incoming call to booked meeting
An AI voice agent answers a phone call with a natural voice, follows a call flow you design, pulls answers from your knowledge base (RAG) and completes tasks such as booking a meeting or qualifying a lead. InfiVoice agents work 24/7 on inbound and outbound calls in 30+ languages.
The four building blocks
- Voice: the agent speaks and listens in real time in 30+ languages.
- Flow: you design the conversation in a visual flow builder.
- Knowledge: the agent answers from your own documents through a knowledge base (RAG).
- Actions: it books meetings through Google Calendar and qualifies leads with your questions.
What happens during a call
The agent picks up, greets the caller, follows your flow, answers questions from the knowledge base and ends with a clear outcome, such as a booked meeting. Local numbers are available in 100+ countries.
Inbound and outbound
Inbound agents answer every call. Outbound agents call prospects to qualify them or book meetings.
Getting started
Build the flow, add your knowledge, assign a number and test it on the Free plan with 100 credits. Pro costs $79 per month with 250 credits. One credit equals 60 seconds of call time.
Frequently asked questions
Does an AI voice agent sound human?
InfiVoice agents use a natural, human-like voice and hold a real-time conversation.
Can it answer questions about my business?
Yes. Add your documents to the knowledge base and the agent answers from them.
Can I test it first?
Yes. The Free plan includes 100 credits.
Related
- /blog/ai-appointment-booking-calls
- /blog/ai-voice-agent-pricing