Can I choose the AI model behind my voice agent?
Yes, on the Pro plan. The pricing page lists "Choose LLM Model" as a Pro feature, while the Free plan runs on a default model set by the platform.
What the language model does
The language model is the part of a voice agent that understands what the caller says and decides what to answer. It works together with the voice and the phone line. Being able to choose it means you can match the model to how demanding your calls are.
What each plan offers
Free is built for trying things out, so it uses a default model and does not include model choice. Pro adds the option to choose the model for your agents, along with more agents, more phone numbers and priority support. Plan details are always on the pricing page.
What stays the same on both plans
Your instructions, your knowledge base and your call flow work the same way no matter which plan you are on. Clear instructions matter more than anything else for how an agent sounds and behaves. The guide on how to write instructions for an AI voice agent is a good place to start, and how AI voice agents work explains how the pieces fit together.
Where to see what is available
The features page and the plan comparison on the pricing page show what each plan includes. InfiVoice runs on third party voice and telephony providers, so the list of models you can pick from is the one shown in your account on the Pro plan.
What it costs
Free has 100 credits. Pro is $79 per month with 250 credits and model choice. One credit equals 60 seconds. How credits work.
Frequently asked questions
Can I choose the AI model on the Free plan?
No. Free uses a default model. Model choice is listed as a Pro feature.
Does the model change how much a call costs in credits?
Credits are measured in call time, and one credit equals 60 seconds. The pricing page does not describe a different credit rate per model.
Do I need to code to pick a model?
No. You set up your agents from your InfiVoice account without writing code.
Will my instructions and knowledge base still work if I change plans?
They are part of your agent setup. Check the pricing page for the limits of each plan, such as the number of agents and knowledge bases.
Where do I see the models I can choose from?
In your account on the Pro plan.